Refunds and Exchanges Policy (30 Days)
At SC Sapphire Gorgeous Skin®, we are committed to ensuring our customers are completely satisfied with their purchase. If, for any reason, you are not fully satisfied with your product, we offer a generous 30-day refund and exchange policy.
Refunds:
-
Eligibility: Refunds are available for products returned within 30 days of the original purchase date.
-
Condition: The product must be unused or only lightly used, and in its original packaging.
-
Process: To initiate a refund or exchange, please email us with your name, order number, and purchase date, along with a brief description of the reason for the return. Once approved, we’ll provide you with a pre-paid return label and any additional instructions.
-
Refund Issuance: Refunds will be processed within 7-10 business days after the returned item has been received and inspected. The refund will be issued to your original payment method.
-
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the product was defective or damaged.
Exchanges:
-
Eligibility: Exchanges are available for products returned within 30 days of purchase.
-
Condition: The product must be in its original packaging and lightly used.
-
Process: Contact our customer support team to request an exchange. Indicate the product you wish to exchange and the new item you would like.
-
Shipping: Customers are responsible for shipping costs associated with returning the product, unless the item was defective or damaged upon arrival. We will cover the cost of shipping for the exchanged product to be sent back to you.
Defective or Damaged Items:
If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Important Notes:
- Refunds and exchanges will only be accepted with proof of purchase (e.g., receipt or order confirmation).
- We reserve the right to deny a refund or exchange if the product does not meet our return requirements.
We value your satisfaction and are here to make your shopping experience with SC Sapphire Gorgeous Skin® enjoyable and worry-free. Please don’t hesitate to reach out to our customer support team with any questions or concerns.
